Covid-19 made us realize that physical presence in organizations wasn’t mandatory to make value, but the worker perception of his organization and steps the employer was taking to make sure his wellbeing was most critical in creating meaning and purpose for himself, and this had a key influence in his contribution towards the achievement of organizational goals.
Today, organizations are spending a huge amount on building employee experience.
Practices may include a focus on employee training and development, including reskilling & upskilling, mentoring and coaching, recognition and rewards, efforts on ensuring wellbeing, and other digital experiences.
Engaged employees or positive employee experience could also be considered because the root which results in the growth of the tall tree of ‘Customer Experience.’
Top management and HR should believe in designing the right employee experience. The right kind of diagnostic OD intervention may cause insights on practices for creating employee engagement, low turnover intentions, high performing employees, and happy customers.
A culture of exploring and enhancing human possibilities by creating the right employee experience could also be through recognizing, rewarding, and celebrating those that work toward developing others.
In performance management, the focus is moving towards purposeful and real-time, forward-focused feedback and training. As such, appraisals and training could also be separately planned.
Frequent check-ins and training conversations may cause a culture of support and learn in teams.
Different HRD Systems should work collaboratively towards designing employee experience.
L&D programs should be a mirror of the organization’s values and should work towards a learner-centric, customized, and ‘one-size-fits one’ learning experience that responds to the needs of different learners.
Effective and purposeful employee experiences are often chalked out by understanding diversity issues critically.
When organizations help individuals find their purpose, with technology playing a key enabler, along with the culture of empathy, coaching, and respecting individuality, such organizations may end up creating a magical employee experience and should get on the path of exploring endless human possibilities.
