Dive Brief: “Skills and training” and “employee experience” are the two greatest obstacles to the success of customer experience (CX) programs, according to experience management company Momentive’s 2022 State of CX Report. Motivation proves to be a bigger problem with smaller teams, the report found. The attention of leadership is key to high-quality programs with […]
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Miss. Kaye Aliyah Curtis is a freelance content writer with a strong interest in employee welfare. These days, upskilling employees is more important than ever. In 2021, about 60% of hiring decision-makers said that they planned to reskill their employees by the end of the year, and the majority of large companies said that they would offer […]
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Dive Brief: All Workers rank professional development and training opportunities highly among their list of criteria for evaluating prospective employers, but comparatively few say their employers are helping to improve their skills, according to the results of a Jan. 20 online survey by The Harris Poll for the American Staffing Association. Slightly more than one-third, […]
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Mr. Leeatt Rothschild is founder and CEO of Packed with Purpose, a corporate gifting company that creates deep societal impact through the everyday act of gift-giving, from empowering under-resourced women with job skills to supporting sustainability efforts. Views are the author’s own. If we’re honest with ourselves as corporate leaders, we have to admit we […]
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Think small when it comes to 2022 learning trends, Kay Green of Edesign Consulting says. Amid the Great Resignation and the continued strain of the pandemic, employers are looking for myriad ways to keep their employees engaged. For retention’s sake and for the purpose of upskilling — especially when there’s great turnover — HR professionals […]
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Events of the past few years have afforded HR a unique opportunity, Yvette Cameron of Oracle writes. The Yvette Cameron is the SVP of global product strategy at Oracle Cloud HCM. Views are the author’s own. The pandemic has been formative in reshaping the meaning of success for employees and employers alike. We’ve been through global […]
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Moving the direction of learning The Workplace learning was typically administered using a top-down information structure. This means that key information came from the “top” — managers, representatives, leaders, etc. — and was disseminated to the staff under them. This learning method relied on the belief that information should have gatekeepers around it. — or […]
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Dive Brief: Mr. Kohl’s announced Jan. 12 it will cover 100% of tuition, books and fees for its employees who enroll in a new employee learning benefit offered through Guild Education. AllEligible employees will be able to earn degrees or certificates in majors such as business, technology, data analytics and supply chain, the announcement said. […]
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Mr. Yujin Kim is responsible for software development and architecture at Justworks. He guides the technology teams and drives initiatives across the company to level-up Justworks’ products and services. Views are the author’s own. Today’s workforce grows more empowered each day. Workers are making demands for equal pay, fair treatment, and flexibility, and they’ve been […]
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From the Great Resignation to vaccine mandate confusion, last year was a wild ride for HR. Some things may not have cleared up much — like when the pandemic will end or when the labor market will stabilize — but HR Dive’s predictions build on the learnings from the last 12 months. Nearly two years […]
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